The numbers
Financial key performances
Adjusted revenues 1
€ millions
5,448m
- 2023
- 5,448m
- 2022
- 5,315m
- 2021
- 5,255m
Adjusted EBITDA AL 2
€ millions
2,420m
- 2023
- 2,420m
- 2022
- 2,404m
- 2021
- 2,347m
Capital expenditure
€ millions
1,248m
- 2023
- 1,248m
- 2022
- 1,206m
- 2021
- 1,216m
Free cash flow growth
€ millions
886m
- 2023
- 886m
- 2022
- 862m
- 2021
- 784m
Commited to progressive dividend policy 3
€ cents
15.0ct
- 2023
- 15.0ct
- 2022
- 14.3ct
- 2021
- 13.6ct
Return on capital employed 4
14.1%
- 2023
- 14.1%
- 2022
- 13.1%
- 2021
- 11.0%
Total Shareholder Return (TSR) 5
12.8%
- KPN 2023
- 12.8%
- Telcom index 2023
- 8.9%
Non financial key performances
Network infrastructure 1
# FttH households
4.26m
- 2023
- 4.26m
- 2022
- 3.71m
- 2021
- 3.34m
Network infrastructure
Sites 5G ready
5,319
- 2023
- 5,319
- 2021
- 5,072
- 2020
- 4,000
Network speed
Average maximum download speed broadband fixed per year-end (Mbps)
902Mbps
- 2023
- 902Mbps
- 2022
- 484Mbps
- 2021
- 446Mbps
Network speed
Average 5G download speed mobile network per year-end (mbps)
189Mbps
- 2023
- 189Mbps
- 2022
- 189Mbps
- 2021
- 207Mbps
Energy consumption in petajoules
Energy consumed By KPN
1.869
- 2023
- 1.869
- 2022
- 2.036
- 2021
- 2.156
Energy consumption in petajoules
Estimated energy consumption saving by KPN customers
3.847
- 2023
- 3.847
- 2022
- 3.455
- 2021
- 6.588
B2C products and services
Fixed-mobile households as percentage of fixed households
56%
- 2023
- 56%
- 2022
- 56%
- 2021
- 54%
B2C products and services
Postpaid customers
3.855m
- 2023
- 3.855m
- 2022
- 3.759m
- 2021
- 3.647m
B2C products and services
RepTrak Reputation score
73.1
- 2023
- 73.1
- 2022
- 73.6
- 2021
- 74.4
Strategy
Connecting the Netherlands through fiber 1
Fiber footprint KPN & Glaspoort (GP)
52% KPN
- 2023
- 52% KPN
- 2022
- 46% KPN
- 2021
- 41% KPN
5G coverage Dutch population
Population coverage
98%
- 2023
- 98%
- 2022
- 96%
- 2021
- 81%
Connecting the Netherlands through fiber 1
549k
- 2023
- 549k
- 2022
- 373k
- 2021
- 433k
Consumer
Stable customer base: household
3.54m
- 2023
- 3.54m
- 2022
- 3.52m
- 2021
- 3.53m
Business 1
Stable to growing customer base (Mobile, BB, VoIP, Fixed-voice)
3.4m
- 2023
- 3.4m
- 2022
- 3.3m
- 2021
- 3.2m
Consumer
Customer satisfaction
17
- 2023
- 17
- 2022
- 15
- 2021
- 16
Business
Customer satisfaction
5
- 2023
- 5
- 2022
- 2
- 2021
- 4
New ways of digital working
Employee engagement
83%
- 2023
- 83%
- 2022
- 81%
- 2021
- 82%
Continued disciplined cost control program
Indirect cost reduction (€)
-102m
- 2023
- -102m
- 2022
- 38m
- 2021
- 47m
1 2021-2022 figures have been restated
2 KPN defines EBITDA as operating result before depreciation (incl. impairments)of PP&E and amortization (incl. impairments) of intangible assets. Adjusted EBITDA after leases are derived from EBITDA and are adjusted for the impact of restructuring costs and incidentals (‘adjusted’) and for lease costs, incl. depreciation of right-of-use assets and interest on lease liabilities (‘after leases’ or ‘AL’). Reconciliations can be found in Appendix 2
3 To be proposed at the AGM 2024
4 Net operating profit less adjustments for taxes divided by capital employed
5 Rebased to KPN’s closing price of the last trading day 2022